Enhance productivity of field operations with mobile automation and integrated information flow. Epicor Field Service Automation (FSA) can help you drive field productivity for individuals and crews, shrink response times, lower costs, improve first-time completion ratios, and increase customer satisfaction to build a competitive advantage.
Epicor Field Service Automation enables you to:
Field Service Automation Mobile Experience
Field service technicians are able to access and input information in real-time with the use of a smart mobile device, which increases productivity, efficiency and customer satisfaction. Complete work tickets, review service history, manage inventory, access customer pricing, and obtain electronic signatures – all with automated real-time capture.
If you’re looking to truly automate your field service organisation, a mobile app with offline functionality needs to be a priority for your technicians. Epicor’s intuitive, user-friendly, and multiplatform HTML5 mobility solution runs on a variety of devices. Use smartphones, tablets and laptops for both online and offline communications with the back office.